Terms
The deal, in plain words.
What the service does
Good Sam gives you codes to put on your belongings and a page a finder can use to contact you without either of you learning anything about the other. It increases the chance a lost item comes back. It is not a tracker, it does not know where your things are, and it cannot do anything until a person scans a code.
What we do not promise
We cannot guarantee that a lost item is found, that a finder scans the code, or that they act honestly if they do. We take no responsibility for what a finder does with your property or for anything they write to you. Use your judgement before arranging to meet a stranger, and choose a public place if you do.
Your account
Keep your password to yourself, and tell us if you think someone else has used your account. Do not put anything on a finder page that identifies you or anyone else, and do not use a code to harass a person.
Billing
Good Sam Plus is billed monthly in advance in Australian dollars. Cancel any time from your account and it runs to the end of the period you have paid for. We do not refund part months, and we will always tell you before a price changes.
Orders
Stickers, labels and tags are printed to order with your codes, so they cannot be resold and we do not accept change of mind returns. If something arrives faulty, faint or unusable, tell us and we will reprint it at no charge.
Ending it
You can close your account whenever you like. We can suspend an account that is being used to harass someone or to break the law, and we will say why when we do.
Where this applies
These terms are governed by the law of Queensland, Australia. Nothing here limits rights you have under the Australian Consumer Law.
Anything unclear? Ask us.